Every hospice has idea people. Maybe the owner, an officer, or the administrator has dreams and inspirational thoughts of ways to increase referrals, improve patient care, or enhance billing efficiencies. All too often that’s just where it ends… with the idea. Or perhaps there is a meeting or two to talk and brainstorm. Notes are taken, actions are discussed, assignments are made, and everyone leaves the meeting with the best intentions. Then business as usual happens.
Hospice is a fast-paced, intense race. The priority is to meet the needs of people who are suffering from pain or emotional turmoil while helping them walk through the last journey of their life to the best outcome possible. To reach the finish line on time, team members are often wearing multiple hats and supporting each other as well as the patients. They develop comfortable habits in areas where they have experience, which can be productive, but it leaves no room for adaptability. It doesn’t make room for something new or unprecedented.
If you have new projects or programs that are not evolving the way you would like, you should evaluate whether you have an executor on your team. An executor is someone who drives the team forward by utilizing unique sets of skills.
Executors are the doers. They are not comfortable with lack of progress and they are able to see new projects and programs as attackable, bite sized pieces of a whole. Executors can get along with people even as they are pushing them across the finish line. Executors enjoy piecing things together like a puzzle. Like Hannibal in the A-Team television series, ‘They love it when a plan comes together’. They are the critical drivers of innovation and understand the road to success is paved with details. Discipline and follow through are the Executor superpowers that bring solutions to every problem and spring them into action.
I am an expert hospice project executor. And I understand this role.
With over 20 years in Hospice Executive Leadership, I am the one my supervisors and peers turned to, to turn dreams into reality. One CEO I assisted called me his “paratrooper,” and said he could “drop me into any problem and know that I would turn the battle around and win the war.”
Over my challenging and diverse career in Hospice, I have mastered the skills of consistent, successful execution including:
- Creativity – brainstorming by working through ideas
- Strategy – analyzing goals and forming steps of implementation for a blueprint to success
- Organization – putting it all into working order and determining who does what
- Connectivity – connecting everyone to a shared vision
- Communication – communicating progress and providing feedback
- Follow Through – working the plan methodically from preparation through completion
- Goal Setting – what will it take to get from A to Z and what will it take to get there 2 weeks earlier?
- Balance – knowing how far to push for maximum productivity and engagement without pushing them over the cliff
- Overcoming Obstacles – determining what is hindering progress and resolving it through critical thinking and problem solving skills
The secret to effective project management is ensuring your team has an executor. It’s important for you to locate one internally or externally.
If you and your team need help spearheading projects like developing a new employee onboarding program, successfully transitioning quality improvement projects, or getting your volunteer program into compliance, I can help.
Please contact me at practicalhcr.com and fill out the “contact us” form or call me directly at 214-534-0716 and I will be happy to discuss how I can help execute your next project.
Also please check out my helpful hospice training videos with this link. In the video, I share great inside hospice information to help you get into hospice, improve your hospice, or successfully sell your hospice.
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